General conditions of Sale
The offer and sale of products made on the website www.bestcolor.it are governed by these General Conditions of Sale.
Before sending the purchase order, the Customer must carefully read these general conditions of sale. The forwarding of the purchase order implies the full knowledge and express acceptance of both the aforementioned general conditions of sale and of what indicated in the Order Form. Once the online purchase procedure is concluded, the Customer is obliged to print and keep these general sales conditions and the related order form, already viewed and accepted.
These General Conditions of Sale have as their object the sale of products made online via e-commerce service on the website www.bestcolor.it .
The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form.
Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
The products are sold directly by the company GLOBALCOS srl with registered and administrative offices in Italy, in Via F. Balzano, 9 – 80059 – Torre del Greco (NA), tax code and registration number in the Naples Register of Companies n. 751403, VAT No. 05406081215 (hereinafter GLOBALCOS or Seller).
For any information request, you can contact the eCommerce Department of Globalcos Srl:
by mail to the following address: firstname.lastname@example.org via mail to the following address: Globalcos srl via F. Balzano, 9 80059 – Torre del Greco (NA) – Italy
These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders of products on www.bestcolor.it and do not regulate, however, the provision of services or the sale of products by subjects other than the Seller that are present on bestcolor.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Seller, we suggest checking their terms of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
Le offerte di prodotti presenti sul sito www.bestcolor.it si rivolgono a clienti maggiorenni. Se hai meno di 18 anni per poter acquistare sul sito www.bestcolor.it devi prima avere il consenso di uno dei tuoi genitori o di un tutore legale.
Ricorda: questo vale sempre, non solo per il nostro sito, ma per tutti i siti che visiti in Internet: quando navigando in Internet vedi o ti vengono richieste informazioni che non capisci o non ti sono chiare chiedi sempre aiuto ai tuoi genitori.
Realizzando un ordine attraverso questo sito web, ci garantisci di essere maggiore di età (18 anni) e di possedere la capacità legale di stipulare contratti vincolanti.
The Customer is forbidden to enter false names, and / or invented, and / or fancy, in the online ordering procedure and in further communications. The Seller reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
Accepting these Conditions of Sale, moreover, you exonerate the Seller from any responsibility deriving from the issue of incorrect tax documents due to errors in the data provided by you when placing the online order, being yourself as a customer only responsible for their correct insertion.
An online sales contract means the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between you, as a Customer, and Globalcos srl, as Seller, as part of a service of electronic commerce organized by the Vendor, which uses remote communication technology called Internet for this purpose.
To conclude the purchase contract of one or more Products, you will have to fill in the order form in electronic format (hereinafter Order) and transmit it to the Seller through the Internet by following the relative instructions.
The Order contains:
a reference to these General Conditions of Sale; information and images of each Product and its price; the means of payment that you can use; the methods of delivery of the Products purchased and the relative shipping and delivery costs; a reference to the conditions for exercising your right of withdrawal; the methods and times for returning the purchased products.
Although Globalcos srl constantly adopts measures aimed at ensuring that the photographs shown on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and the color resolution features of your computer. As a consequence, the Seller will not be responsible for the possible inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.
Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the Seller receives your Order Form through the Internet, subject to verification of the correctness of the data relating to your order.
The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
Once the contract is concluded, the Seller will process your order for its processing.
With the transmission through the Internet of the Order, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale.
Once the contract is concluded, the Seller will send you, by e-mail, a Confirmation of the Order, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
It remains the possibility, on the part of the Seller, before sending the Order Confirmation, to request you via e-mail or on the phone indicated by you, further information with reference to the Order sent by you via the Internet.
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Vendor has not processed your order specifying the reasons. In this case the sum previously committed to the customer’s payment means will be disengaged.
If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30) working days from the day following the one in which you have transmitted your order to the Seller, the possible unavailability of the Products ordered. In this case the sum previously committed to the customer’s payment means will be disengaged.
Each sale made by the Seller through the online sales service may concern one or more products, without quantity limit for each item.
Globalcos srl reserves the right to refuse orders from a customer with whom there is a legal dispute concerning a previous order. This also applies to all cases in which Globalcos srl deems the customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchase on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.
In case you are not a retailer and unless otherwise stated in writing, all prices of the Products and shipping costs and delivery indicated on the website and in the Order are to be considered VAT included and expressed in Euro. The validity of the indicated prices is always and only the one indicated by the website when the Order is transmitted via the Internet. Product prices and shipping and delivery costs may vary without notice. Then make sure of the final sale price before submitting the relevant Order.
All products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the current legislation provides for import charges.
These costs are therefore charged to the Customer and must be paid directly at the time of purchase of the Products.
For the payment of the price of the Products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form of the website www.bestcolor.it and which are summarized below.
If you have a Paypal account, Globalcos srl gives you the possibility to make payments directly using e-mail and relative password with which you registered on www.paypal.com.
At no time during the purchase process Globalcos srl is able to know the information related to your credit card (for example, the credit card number or the date of its expiration), transmitted via a secure connection by encrypted protocol directly to the site of the person who manages the electronic payment (bank or Paypal). No computerized archive of the Seller will keep such data.
In no case may the Seller be held responsible for any fraudulent and improper use of credit cards and prepaid cards by third parties.
Each shipment contains:
i / the ordered products / o; the relative transport / invoice document; any accompanying documentation required based on the country of dispatch any informative and marketing material.
The delivery of the Products purchased through the Seller’s website can take place in different ways.
Customer home delivery
The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping. Consult the Shipping section for additional information on costs, delivery times and methods and countries served.
Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to detect and note exactly the same by the courier and reject the delivery. Otherwise the possibility of asserting your rights in this regard will expire.
Only if the Customer who signs the contract is a Consumer (meaning any physical person acting on the site for purposes unrelated to any business or professional activity), will have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, within ten (10) working days, starting from the day of receipt of the products purchased on the website.
To exercise the right of withdrawal you have two possibilities. If you are a registered user you must log in after logging in with your username and password to the My Account section of the site. Here in the My Orders section you will find the list of your orders with next to each a link to activate the return procedure.
By accessing the Return Form Online within 10 (ten) working days from the date of receipt of the Products, you can inform us of the intention to withdraw from the contract, indicating which Products will be returned. If you have placed your order without being registered on the www.bestcolor website.it go to the Contacts section indicating the email you used when ordering, the zip code and your address. Given these data we will be able to identify you and process your eventual request for returns.
When completing the Return Form Online you will receive all the information necessary for the return of the Products.
The right of withdrawal is subject to the following conditions:
Returned Products must be returned in their entirety and not on parts or components of them even in the case of kits; Returned Products must not have been used, washed or damaged; Returned Products must be returned in their original packaging; Returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and sent at different times; Returned Products must be delivered to the carrier within ten (10) working days from the date you received the products;
in the event that the Vendor, with the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than what would normally be done by buying them individually (eg 5×4, 3×2 etc.), the right of withdrawal it can also be exercised by returning only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally applied for the purchase of the single product. In all other cases (eg combined sales, premium transactions, etc.) the right of withdrawal can be exercised only with the return of all the Products covered by the purchase, thus excluding any partial exclusion.
If the right of withdrawal is exercised by you in accordance with the previous conditions (paragraph 8.4), the Seller is required to reimburse the sums paid by the customer no later than 30 days from the material received by the Seller of the returned products. Normally the re-crediting by Globalcos srl of the amount initially withdrawn takes place very quickly, but the timing on the basis of which the re-credit will actually be visible on your current account will depend on your bank.
In case of return, the only expenses charged to you will remain the initial shipment of the order of products purchased.
Globalcos srl undertakes to also bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller himself. Only in these cases, the Seller will also refund the amount you paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by you.
For the return you must use only the Courier indicated by the Seller in the Return Form Online: in this way you will not have to make the first payment of the costs charged to return the products purchased because this payment will be made, on your behalf, directly from the Seller. Subsequently, the Seller, except for the provisions of the previous point 8.7 and for cases of restitution due to a defect of the product, will deduct from the refund due to you a lump sum amount equal to the cost previously incurred by you for shipping and delivery to your home. of the purchased products or shipping costs normally foreseen for the delivery country. Furthermore, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the online return form,
In the event that the option of delivering products to one of the affiliated sales outlets has been made available at the time of completing the online return form, you can return the Products directly to an agreed sale point of the Seller. In this case you will be reimbursed, in addition to the price paid for the purchase, also the shipping costs previously incurred by you for the delivery of the Products purchased. From the moment of the return of the products to the point of sale, the Seller exempts you from any responsibility in case of loss or damage during transport.
In case of exercise of the right of withdrawal, the Seller will provide the corresponding refund, within 30 days from the date of receipt by the same of the returned Products according to the methods indicated above, by crediting the amount to be refunded with the same payment methods chosen by you at the time of the Order.
In the case of exercising the right of withdrawal without complying with the methods indicated above (eg after more than 14 days required by law, or without having filled in the online return form, etc.), the Seller will return the purchased Products again. you will also be charged for additional shipping costs.
The right of withdrawal can not be applied in the case of customized products upon your explicit request at the time of insertion of the Order.
The Seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
If the Customer has stipulated the contract as a Consumer (meaning any physical person acting on the site for purposes unrelated to any business or professional activity), this warranty is valid on condition that both conditions are respected indicated below:
a) the defect occurs within 1 month from the date of delivery of the products;
b) the Customer presents a formal complaint regarding defects within a maximum of 10 days from the date on which the defect was acknowledged by the latter;
c) the Online Return Form is completed correctly.
In particular, in the event of non-compliance, the Customer who has concluded the contract as a Consumer will be entitled to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the disputed assets and the subsequent restitution of the price.
All return costs for defective products will be borne by the Seller.
For any information request, the Best Color eCommerce team is at your disposal and can be contacted at the following email email@example.com or at the following address: Globalcos srl via F. Balzano, 9 80059 – Torre del Greco (NA) Italy
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at registration, with the possibility to download the information on a durable medium in the ways and within the limits provided by the Site.
Le presenti Condizioni Generali di Vendita sono disciplinate dal diritto italiano e saranno interpretate in base ad esso, fatta salva qualsiasi diversa norma imperativa prevalente del paese di residenza abituale del Cliente. Di conseguenza l’interpretazione, esecuzione e risoluzione delle Condizioni Generali di Vendita sono soggette esclusivamente alla legge Italiana ed eventuali controversie inerenti e/o conseguenti alle stesse dovranno essere risolte in via esclusiva dall’autorità giurisdizionale Italiana. In particolare, qualora il Cliente rivesta la qualifica di Consumatore, le eventuali controversie dovranno essere risolte dal tribunale del luogo di domicilio o residenza dello stesso in base alla legge applicabile oppure, a scelta del consumatore in caso di azione intrapresa dal consumatore stesso, dal Tribunale di Napoli. Qualora il Cliente agisca invece nell’esercizio della propria attività imprenditoriale, commerciale, artigianale o professionale, le parti consensualmente stabiliscono la competenza esclusiva del Foro di Napoli.
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.bestcolor.it and in relation to purchase orders submitted after that date.